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Phoneware vs. RingCentral
RingCentral is a publicly traded national provider of cloud communications software. Phoneware provides cloud phone systems, business texting, contact center, and business internet, headquartered in Phoenix and serving businesses nationwide. Here is how the two compare.
| RingCentral | Phoneware | |
|---|---|---|
| The company | A large, publicly traded national provider of cloud phone and communications software. | Cloud phone system, texting, contact center, and internet continuity from Phoenix, AZ, serving businesses nationwide. |
| Support | Tiered support at national scale. | A technician who knows your account by name, included for the life of your service at no extra charge. |
| Internet & failover | Delivers the phone service; keeping your site's internet online is left to you. | Bundles the internet under the phones: multi-carrier 5G and Starlink failover via Peplink SD-WAN, designed, installed, and monitored by us. Phoneware is a Peplink Platinum Partner. |
| AI voice agents | AI features are available on the platform. | AI voice agents built into Phoneware Edge with your choice of AI model (GPT-4.1, GPT-4.1 Mini, Grok 3), a RAG knowledge base of your own content, and MCP integrations, aware of your users and queues. |
| Customization | Configuration within what the platform exposes. | Custom call routing, auto attendants, hunt groups, and phone provisioning configured for your business. |
| On-site help | Cloud provisioning and remote support. | On-site design, install, and training by a local team. |
| Track record | National scale, publicly traded. | 40+ years of telecom, since 1982, and cloud telecom under the Phoneware name since 2010. |
Service & support
Phoneware Edge provides cloud phone service, business texting, contact center, and bundled 5G and Starlink internet failover. Named-technician support is included for the life of your service at no extra charge. If you have an existing on-premises PBX, SIP trunking connects your hardware directly.
Common questions
Is Phoneware a good alternative to RingCentral?
Phoneware provides cloud phone systems with bundled 5G and Starlink internet failover, on-site setup, and a named technician for every account. RingCentral provides self-service cloud communications software at national scale.
What does Phoneware include that a national provider like RingCentral doesn't bundle?
Multi-carrier 5G and Starlink internet failover with Peplink SD-WAN, keeping phones and office devices connected during an ISP outage. Every account also includes a named technician for the life of your service.
Can I keep my phone numbers if I switch from RingCentral?
Yes. Your numbers port to Phoneware Edge, and we handle the transition, including E911 and the cutover, so you do not lose service.
Does Phoneware have AI voice agents like RingCentral?
Yes. AI voice agents are built into Phoneware Edge. You choose the AI model, attach a RAG knowledge base of your own content, and connect other systems over MCP so an agent can act during a call. AI-generated greetings and transcription are standard.
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RingCentral is a trademark of RingCentral, Inc. Phoneware is independent and is not affiliated with, endorsed by, or sponsored by RingCentral. This comparison reflects our understanding of publicly available information and general product models, which can change. If anything here is out of date, tell us and we’ll correct it.