Block calls from specific numbers on Phoneware Edge

There are three ways to block unwanted callers on Phoneware Edge. The first two block calls to you. The third is for administrators and blocks calls to everyone in your company.

Before you start

Sign in at edge.phoneware.cloud. If you’re an office manager, site manager, or call center supervisor, the portal opens on the company view, so click your name at the top right and choose My Account to get to your own settings.

Block numbers from your answering rules

1. Open Answering Rules.
2. Open Allow/Block.
3. Add the numbers you want to block or allow:
   • Blocked numbers are rejected and never ring you.
   • Allowed numbers always ring through, even when you have Do Not Disturb turned on. Handy for family, your boss, or a key client.
4. You can also block anonymous or unknown callers, and choose how suspected spam calls are handled.
5. Save.

Block numbers from your call history

1. Open Call History.
2. Click Blocked Numbers to view and edit your blocklist. You can type numbers in or import a list of them.
3. Or block a caller straight from the call list: to the right of each call you’ll see a block icon (a circle with a slash through it). Click it to block that caller’s number.

Block a number for your whole company (administrators)

Office managers and site managers can block a number from calling anyone in the company.

1. Sign in at edge.phoneware.cloud and stay on the company view (don’t switch to My Account).
2. Open Call History.
3. Click Blocked Numbers to edit the company blocklist. You can add numbers one at a time or import a list. Numbers here are blocked from calling every user in your company.

Dealing with heavy spam or robocall traffic? Contact Phoneware and we can help tune spam handling for your account.